Winner of several prestigious awards, Harrow-based elderly care provider TLC Care provides luxury nursing, residential and dementia care across London, Cambridge, Surrey, and Hertfordshire.
The group’s North London care homes consist of Karuna Manor, Carlton Court and the brand-new Candlewood House. Cambridge Manor and Cherry Hinton are located in Cambridgeshire, while Cooperscroft and Cuffley Manor are situated in Hertfordshire and Camberley Manor is in Surrey.
TLC team members embrace the company values of Truth, Love and Compassion by delivering consistently exceptional care and enhanced wellbeing tailored to each resident’s needs and preferences. Led by experienced Home Managers with proven industry track records, six of their seven homes are Hospitality Assured accredited signifying the quality of their dining and care services as well as their premium facilities.
TLC’s luxury care homes are designed to provide a welcoming and immaculate environment. Residents can relax and feel at home in landscaped gardens, spacious lounge areas, private dining rooms, cafes, beauty salons, cinemas and more.
Providing outstanding care throughout the Covid-19 period
TLC has continued to offer safe and excellent care throughout the pandemic. According to Paavan Popat, CEO, “At TLC Care we have worked together to minimise the impact of Covid-19 on our residents, team members and relatives. Although all our lives have changed significantly in a very short time, our dedicated team members have enabled our residents to continue to live meaningful, rewarding and fulfilling lives within our care homes.
With a proactive approach to recruitment, engagement, communication and team member wellness, we have been able to ensure that our homes are appropriately staffed and that our team members are positive, resilient and at all times working in line with our values of truth, love and compassion.”
TLC Care has always invested heavily in technology in their homes. Since the outbreak this has been in the use of tablets to schedule video calls between residents and their loved ones at home, supporting the government’s calls for people to stay home. Ensuring that their residents get to see and speak to their loved ones was an immediate priority for them.
In between sad news of care homes around the country struggling, TLC care had positive news of a 101-year old’s COVID recovery and extremely positive feedback both from residents and their families about their response to the pandemic. 91% of residents said they felt safe during the outbreak, while 89% of relatives said that they felt their loved one had been kept safe. Paavan says, “We believe that our response is a real testament to the amazing work carried out by the social care sector, particularly given the limited amount of resources available to us when compared to the NHS.”
Overcoming staffing challenges
One of the several challenges that the social care sector faced was the number of staff who have had to self-isolate. Paavan says, “We have been able to overcome this challenge really well due the wonderful support of our team members who have volunteered to take extra shifts to cover absences. We have been fortunate that we have had staff working temporarily in other homes and so have not had to use agency team members. Our teams in each home have really come together and have represented our values with passion and dedication.
“We have maintained a good working relationship with our GPs and community health professionals, who have continued to support the homes remotely using modern technology to make virtual home visits. Whilst this has been a very different way of doing things, working together in our communities has never been more important.”
Investors in People
TLC Care was recently awarded Platinum status by the prestigious and internationally recognised Investors in People accreditation group.
TLC Care is the only care provider in the UK to have achieved the Platinum accreditation – an achievement made all the more impressive considering its team, like so many in the care sector, were on the front-lines of the coronavirus pandemic response.
Assessors noted this when making their decision, commenting on the resilience of the team who supported each other while continuing to provide excellent quality of care, despite the increased demands on their time. Assessors were also impressed by the care provider’s ability to make sure that everyone – from the Home Managers to chefs and housekeepers – is empowered to perform at their best and is supported to continually develop according to their own capabilities.
According to Paavan Popat, CEO of TLC Care, “We are absolutely thrilled to have been recognised as one of the UK’s top employers by Investors in People.
TLC Care has worked incredibly hard to make sure our team members have the resources and opportunities to grow, both professionally and personally. We know that our teams work in care because they want to improve the lives of our residents, and we consider it our duty and privilege to make sure their efforts are rewarded.
