A lawyer has complained about Air India after the airline altered the tickets of an elderly couple travelling to the United States. The husband and wife were placed on different flights to separate destinations on different dates.
Dushyant Arora took to X to narrate what happened with his partner's parents, both of whom are heart patients. The elderly couple was scheduled to fly to Newark, New Jersey on Wednesday last. Arora said when they tried to check in the previous night, they found out that Air India had "unilaterally" changed their tickets.
Sharing the details of what went wrong for his partner's parents, Arora said the mother and father were put on separate flights. "One flight to depart on one day and the second on another," he said, adding that Air India changed the father's destination to New York, instead of Newark. The mother's destination remained Newark.
Arora said the couple found about the changes in their flights only when they tried to check in. "No one even bothered inform them about the change in their flight."
"They had to cancel their tickets- mother is flying abroad for the first time and she doesn’t want to fly alone. Just imagine the plight of the couple."