HM revenue and Customs has revealed that more than 750,000 people renewed their tax credits online, almost doubling last year’s figure.
Half of these people used a mobile phone or tablet to renew their tax credits on the mobile-optimised version of the online service, while half used a desktop computer or laptop.
The busiest day online was on 30 July when HMRC received around 55,000 renewals. Throughout the campaign, more than 950,000 people called HMRC’s tax credits hotline to renew, while more than one million renewed by post.
The online renewals service, which was developed in HMRC’s high-tech Digital Delivery Centres, has been welcomed by users, with customer satisfaction rates for the service reaching 90 per cent.
