Tata Sons chairman N Chandrasekaran (popularly known as Chandra) outlined the group’s vision on Air India in his address to employees. Terming AI the “flagship”, he spoke about bringing back the Maharaja hospitality both in flight, in the lounges and at every customer touch point. However, Chandra kept strict financial discipline foremost, while speaking of all these objectives.
He has declared that Tatas want to make AI the world’s most advanced technological airline in every aspect. Chandra urged everyone to work with the passion of J R D Tata. “We want to ensure that every Indian is able to fly directly to as many destinations as possible. If you go back in history, AI is one of the original symbols of Indian excellence on the global stage. At a time when the world was full of many similar airlines with similar services, AI stood out with its peerless model of customer experience… AI defined Indian hospitality to the world,” Chandra said.
Consumer-facing “iconic” Tata brands like Taj Hotels, Tanishq, Tata Salt and Jaguar Land Rover touch the lives of 600 million Indians. Chandra said. “Now with AI, we have an opportunity to become the brand that represents the aspirations of 1.30 billion Indians. ” He outlined the vision for the airline. “We are totally committed to making AI the world class airline it deserves to be… areas where we want to be absolutely best in class: Customer service, technology, fleet, network and hospitality.”
